Frequently Asked Questions
Everything you need to know about nanamica NEW YORK.
What is the shipping policy for domestic orders?
We offer standard shipping across the United States via UPS and FedEx. Orders are typically processed within 2-3 business days, and tracking information will be provided via email once your package departs our New York warehouse.
How can I return an item purchased online?
You may return unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-release items and sale merchandise are considered final sale.
Do you offer international shipping?
Yes, nanamica NEW YORK ships to select international destinations. Shipping rates and import duties are calculated at checkout based on the destination country and order weight.
How do nanamica garments fit compared to standard US sizing?
Our collections often feature a relaxed, technical silhouette. We provide detailed size charts on each product page to help you find the perfect fit between Japanese and Western sizing standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I pick up my online order at the New York store?
Currently, we offer 'In-Store Pickup' for customers located in the New York area. Select the pickup option during checkout to collect your items from our SoHo location.